How it Works: Zopim Chat Software

Searching for a way to monitor and chat with website visitors in real time?

Zopim® live chat might be the communication solution for you. This hosted chat system is easy to set up – and doesn’t bog down your site.

About the Zopim Service

Zopim Technologies Pte Ltd (“Zopim”) was founded in Singapore in 2008 and is now used by tens of thousands of businesses worldwide. The company’s team of 30 is headquartered in Singapore and offers 24 hour live chat support any week day on Zopim.com. Their widget is offered in 54 languages.

(Update: Since the original publication of this article, Zopim was acquired by Zendesk, Inc., a leading software company known for its leading customer service platform.)

Website: https://www.zopim.com/

Elevator Pitch: An affordable, hosted chat solution that allows companies to offer real time chat services on their websites.

How It Works

Set up the Zopim chat service by pasting a line of code onto your website. (There are plugins available for the most popular content management systems.) Once installed, you can chat on the go with the mobile app or set an away message that takes visitors to a contact form. When sitting at your desk, the system will alert you when a lead is asking to chat. Simple and effective.

The system integrates with several other web services, including some of the leading CRM platforms (chat to lead). It includes customizable triggers and proactive chat features to help you create the perfect online chat experience for your website. The intuitive dashboard allows you to track and analyze data about web visitors.

My Thoughts on This Service

Zopim provides a best-in-class hosted chat solution that many of our Keener Marketing Solutions customers utilize. Once it’s part of your website, simply log in as a user to chat from any web enabled device. The dashboard is very helpful and the product is extremely affordable (even offering a free package).

For companies with distributed support teams, it’s really is a no-brainer. All chat records are stored for future review by your management team. There is no software to install or maintain, alleviating many of the headaches often associated with chat clients.