Upwork recently announced that feedback scores will no longer be displayed on freelancer profiles.

The “Job Success” score will instead be the focal point.

In this post, I’m going to take a look at what this means for companies looking to hire freelancers.

Understanding the Job Success Score

Freelancer Score

The Job Success score provides a measurement of each freelancer’s work and reputation on Upwork. The score is based on client interaction and feedback, so it provides a good starting point for you to use when evaluating a potential hire.

How is the Job Success Score Calculated?

Upwork determines the Job Success score using a variety of factors, including:

  • All Upwork contracts
  • Long-term relationships with clients
  • Missing feedback
  • Projects ending without activity
  • All work completed on repeat projects

According to Upwork, the Job Success score is calculated based on each freelancer’s 6, 12, and 24-month work history. The best score from these windows is shown on the freelancer’s profile; this number is updated approximately twice per month.

What is the Benefit?

Since the Job Success score offers a snapshot of each freelancer’s overall standing on Upwork, it’s a great way to evaluate reliability. Of course, you’ll still want to measure candidates based on their skills and fit for the position.

As a side note, freelancers will continue to see their feedback rating (“stars”) on their “My Stats” and “Work History” pages.

How do you feel about Upwork removing the feedback score from freelancer profiles? Did you notice the change?
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Written by Becky Trowbridge

Becky Trowbridge is a freelance marketing professional. She offers a wide variety of marketing support services, including content creation, social media cultivation, and landing page design.

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